I recently had a hardware with my Sony VAIO laptop, which is still under warranty.  The level of customer service is incredible,  I never seen such dedication and efficiency in any other customer services elsewhere.  My laptop was collected from Ireland on a thursday, fixed in Belgium and delivered back to me by the following tuesday!  I can’t say better than that can be found elsewhere but it is rare for sure.  As a gift they threw in a cleaning cloth, nice gesture. Then followed up with email to enquire on satisfaction and if I needed anything else.