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Posts Tagged ‘Rants’

Google Wave: First Impressions

Friday, November 27th, 2009

There has undoubtedly been a lot of hype on Google Wave in the blogosphere, and to be honest I believe most of that is noise arising due to the limited number of accounts available.  It is still in preview, which gives it earlier than beta status, and it shows.  I am certain that Google are working hard on the  protocols and federation technology behind the system as for the moment the interface is a little clunky and takes some adjusting to.  The plugin system is neat and allows for a lot of scalability and expandability within wave.

Its hard to know what to compare it to, its far removed from twitter/facebook micro-blogging model, if I had to choose I would compare it to a forum, where one can add any sort of content and gadgets.  This is one of the oversights in wave also, I would have assumed waves to have been non-linear and being able to jump in at any point and edit/insert anywhere in the wave.  The timeline concept used does not seem immediately useful but I guess some more time will have to pass to judge this fully :-)

Drag and drop file upload is nice, tho embedding images could be handled a bit better. Things I would like to see are support for other Google services, like Docs and Calendar spring to mind immediately.

Wave has potential, but seems to have quite some way to go yet.

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Sony Vaio Business Laptop Customer service second to none

Monday, June 15th, 2009

I recently had a hardware with my Sony VAIO laptop, which is still under warranty.  The level of customer service is incredible,  I never seen such dedication and efficiency in any other customer services elsewhere.  My laptop was collected from Ireland on a thursday, fixed in Belgium and delivered back to me by the following tuesday!  I can’t say better than that can be found elsewhere but it is rare for sure.  As a gift they threw in a cleaning cloth, nice gesture. Then followed up with email to enquire on satisfaction and if I needed anything else.

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Incompetence of 3 Ireland

Wednesday, March 4th, 2009

I would like to take the time to advise anyone contemplating buying mobile broadband from 3 Ireland on bill pay not to do so.  I signed up for this service in December 2007, while the connection speed was somewhat ok to use I no longer required this service and went to cancel.  This was when the fun started.  I rang 3 to inform them I would like to cancel my contract last novemember.  First they said they would give me 2 months free broadband, I did not want this I simply  wanted to cancel the contract. In January 2009 I received another bill was  quite frustrated my cancellation had not been processed at which time they said I must give 30 days notice, which I had done in Novemember previously.  It is now March and they have still yet to properly cancel, naturally I cancelled direct debit with my bank only to recieve letter the other day saying my account had been restricted and that I owe them money for a months usage and when I rang them I was told my cancellation was ‘on hold’ until payment received.  Each time I called it was a call centre with what sounded like an Indian each time, and I really hate talking to these pompous arrogant people.  Long and short that pissed me off is that I do not want to see my impeccable credit rating tainted by inept employees at 3 Ireland.

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